The Rugby Football Union (RFU) and the Football Association (FA) and together with Twickenham Stadium and Wembley Stadium connected by EE have become the first sports organisations to join the Society of Ticket Agents and Retailers (STAR) - the self-regulatory body for the ticket industry.
Charged with promoting excellent service and good practice throughout the ticketing industry, STAR members work to a strict code of practice that includes promoting clear information for the ticket-buying public. STAR also operates an approved dispute resolution service to help customers quickly resolve outstanding complaints.
Safe ticket-buying has come into focus as high-profile ticket scams increasingly hit the headlines. These scams range from adverts on social media platforms asking people to transfer money for non-existent tickets to unauthorised websites selling tickets with vastly inflated prices and no guarantee of a ticket.
'Extra layer of protection'
“We’re pleased to be giving our fans this extra layer of protection. The RFU takes the issue of black-market tickets very seriously and we’re doing everything in our power to curtail the activities of ticket-scammers,” said RFU Chief Commercial Officer Simon Massie-Taylor.
Jonathan Brown, Chief Executive of STAR added: “I am thrilled to welcome both The FA and the RFU on board. It’s brilliant they share our members’ resolve to provide confidence to ticket buyers.
"It’s also a milestone for STAR to start working with sports organisations and we’re delighted to have them, and their two stadiums, on board alongside our many members from the biggest names in UK ticketing including venues, theatres and ticketing companies. It can only make consumer power stronger.”
Ticket-buyers should always look out for the STAR logo when making their purchase.